Public offer

strong>Public offer (agreement) on the provision of temporary accommodation services

Read the text of this Public Offer (agreement) on the provision of services. For any questions or clarifications, please contact the hotel staff.

The services are provided on the territory of the "Skolmo" hotel, which is located at the address: Rivne region, Rivne district, village Klevan, B. Khmelnytskoho Street, 1c (further -

Hotel), and include: accommodation of individuals by providing a room (place) for temporary residence.

1. General provisions

1.1. This Public Offer defines the terms of the contract in accordance with Art. 641 of the Civil Code of Ukraine and is an official Public Offer addressed to other persons (hereinafter -

"User", or "Users", or "Client", or Consumer", or "Consumers", or "Guest", or "Guests"), enter into an agreement on the provision of accommodation services to the User

(providing a number (place) for temporary residence) under the conditions set out below.

1.2. In the future, according to the text of the Public Offer (agreement), the Hotel and the User are collectively referred to as "Parties", and each individually as a "Party".

1.3. Each Party guarantees to the other Party that it has the necessary legal capacity, as well as all the rights and powers necessary and sufficient to conclude and

performance of the Agreement in accordance with its terms.

1.4. The text of the Public Offer (contract) is always posted on the official website of the Hotel https://skolmo.ua/

1.5. The User consents to the notification to third parties of information that arises in connection with the execution of this Public Offer (agreement) and the User's receipt of services from the Hotel.

2. Offer (public offer)/ Subject of the contract

2.1. The subject of the Public Offer/Agreement is the provision of accommodation services by the Hotel to the User for a fee, by providing a room (place) for temporary accommodation for

the address of the Hotel, in a specially equipped living room (room) in accordance with the reservation order.

2.2. The agreement is considered concluded and becomes effective as an accession agreement from the moment the Client performs any action provided for in clause 3.4 of the agreement, which means full and

unconditional acceptance by the latter of all terms of the contract without any exceptions and/or restrictions in accordance with Article 642 of the Civil Code of Ukraine.

Provision contract

accommodation services, concluded by the User with the help of acceptance of the Public Offer, has legal validity in accordance with Article 642 of the Civil Code of Ukraine and is

equivalent to the contract signed by the parties, and it is considered that the User has familiarized himself with and agrees to the terms of this Public Offer (contract).

3. Procedure for concluding a contract

3.1. The contract is concluded between the Hotel and the User in the form of an accession contract (Article 634 of the Civil Code of Ukraine).

3.2. The acceptance (acceptance) of the Public Offer is the performance by the User of any of the actions specified in Clause 3.4 of the Agreement.

3.3. The conclusion of the contract means that the User:

has fully familiarized himself with and complies with the rules for staying at the Hotel;

acknowledges the unconditional suitability of the Hotel's premises to meet the needs described in this contract;

accepts all terms of this contract without comments or objections.

3.4. In accordance with Article 642 of the Civil Code of Ukraine, the user confirms the fact of acceptance of the Public Offer in case of any of the following actions:

payment of temporary accommodation services through the reception and accommodation service (reception) or by bank transfer on the basis of issued invoices, or by bank card;

direct use by the User of Hotel services (accommodation);

filling out the registration form/receipt/questionnaire at the reception;

booking a room by phone or via the Internet.

3.5. The user undertakes to independently enter (notify) reliable personal data and information that correspond to reality when registering to receive services at the Hotel. By accepting the terms of this Agreement, the Client grants the Hotel administration permission to collect, store, process, and, in necessary cases, transfer his personal data.

3.6. The term of acceptance of this Public Offer is unlimited.

4. Rules for using Hotel property

4.1. The hotel provides guests with furnished rooms equipped with household appliances (TV, hair dryer, refrigerator, etc.), sanitary ware and other equipment. Hotel rooms and common areas are insulated, have modern decoration, engineering networks, equipment, equipment that meet all requirements at the time of commissioning.

4.2. Guests must treat the Hotel's property with care, use the equipment as intended, and comply with fire safety requirements. In case of detection of damage to property, technical malfunctions, emergency events (flooding, fire, glass breakage, etc.), it is necessary to immediately notify the Administrator.

4.3. After checking into the room, within one hour, the Guest has the right to report to the Administrator about discovered defects in the decoration and equipment of the Hotel room. In the absence of a statement and when the administration discovers loss or damage to the property of the Hotel upon the Guest's departure, the Guest shall pay for material damages.

4.4. Upon check-in, the Guest is given a key (plastic card), which he must return on the day of departure. If the Guest loses the key, a fine will be charged.

4.5. In case of loss or damage due to the fault of the Guest to property (including towels, dishes, furniture, various equipment, etc.) located on the territory of the hotel, the Guest

is obliged to compensate the damage within 3 calendar days, but no later than the date of eviction from the Hotel, the amount of which is determined: in accordance with the prices indicated on

information stands, in the consumer's corner, menus, price tags, prices, other information documentation of the Hotel and/or on the Hotel's website, and in the absence of such prices - by a committee consisting of: an administrator, a reception employee and any other employee of the Hotel under the conditions of transparency and under the market value of lost or damaged property.

5. Internal routine of staying at the hotel

5.1. The hotel is open 24 hours a day. Estimated time - 11:00, check-out time - 11:00, check-in time - 14:00. A hotel room is provided with a passport or other

an identity document and a completed guest questionnaire of the established form. After signing the contract for accommodation (filling in the questionnaire), guests receive the key to the room provided for accommodation from the Administrator.

5.2. From 10:00 p.m. to 8:00 a.m., silence must be maintained inside the Hotel and on the territory. Audio systems and TVs are not allowed to be turned on at high volume in the rooms at this time.

5.3. Visitors can come to the Hotel from 9:00 a.m. to 10:00 p.m. The person living in the room must give his consent to the arrival of visitors, and the Administrator keeps a record of all guests of the Hotel. The person staying in the room is responsible for the visitor. If necessary, the Administrator has the right to check the visitor's documents.

5.4. Smoking in the room is allowed only on the balcony of the room, if there is no balcony, smoking in the room is prohibited. It is prohibited in all other premises of the Hotel

smoke. For smoking in the Hotel premises, a fine is imposed in the amount of twice the cost of staying in a room per day. In the case of repeated smoking in prohibited places, the Hotel administration has the right to evict the Guest unilaterally without refunding the cost of the services provided.

5.5. If the Guests keep particularly valuable things (money, jewelry, etc.) that have compact dimensions and can be easily taken out, visitors, to guarantee their

burials, must keep them in the safe, which is located at the administrator.

5.6. If the Guest wishes not to be disturbed, he can hang a sign with the inscription "Do not disturb!" on the outside of the door handle, which is included in the equipment of the room. The inscription "Please remove!" is written on the back of the plate. The Guest can hang such a sign if he thinks that the room is not cleaned enough.

5.7. Storage of weapons, explosives, narcotic and psychotropic drugs is prohibited in hotel rooms. It is also forbidden to stay any

animals

5.8. The Administrator monitors compliance with internal procedures in the Hotel. He provides explanations to Guests regarding the rules of accommodation, accepts complaints from them about actions

staff and other Guests who violate the established work order or law and order.

6. Energy saving

6.1. After leaving the room, all electrical appliances must be turned off. It is forbidden to leave electrical appliances and lighting on after leaving the room.

6.2. In the rooms, it is forbidden to use tees and extension cords, powerful electrical appliances, including heating ones, except when these appliances are included in the

standard equipment of rooms or issued for use by Hotel staff. If you need to charge the batteries while the Guest is not in the room, you should contact

administrator who will charge the battery (mobile phone, video camera, etc.).

6.3. It is unacceptable to leave the cold and hot water taps open unnecessarily. It is forbidden to leave these taps (mixers) open after leaving the room.

6.4. In the absence of a centralized power supply, power is supplied by an emergency generator. Electricity consumption from emergency

generator is limited (it is recommended to turn off all electrical appliances, including TVs). Its unreasonable use can lead to a power outage

all hotels.

7. Entry and parking of vehicles

7.1. Parking of vehicles on the territory in front of the Hotel is prohibited without the permission of the administration. In the presence of such a permit, parking is allowed in the specified place.

Such parking may be limited by time.

7.2. It is strictly forbidden to leave vehicles at the entrances and exits of the road near the Hotel.

7.3. The Hotel recommends that Guests park their own vehicles in the Parking lot, which is located in the immediate vicinity of the Hotel.

8. Services provided by the hotel

8.1. The hotel provides basic services that are included in the price of accommodation, and additional services that are provided for a separate fee.

8.2. The main services include: providing a room for accommodation, cleaning rooms, calling an ambulance, providing first aid

help

8.3. The hotel accepts guests for accommodation 24 hours a day. A room for a certain number of seats is provided for use. If you need to stay in a room

additional number of visitors and the room is equipped for their accommodation, such visitors are accepted for a separate fee. Children under the age of 18 can be accommodated in the Hotel only together with adults (parents or relatives).

8.4. Routine cleaning (dust removal, garbage removal, glass washing, bathroom cleaning) is carried out daily.

8.5. Every time after the visitor's departure, the room is fully cleaned.

8.6. Towels and bed linen are changed no more than once every three days. At the request of visitors, extra towels can be changed.

9. Reservation of rooms

9.1. The following reservation procedure is established:

application, clarification of the application by mail, electronic, telephone, etc

other communication;

A reservation confirmation letter is sent and an invoice is issued for payment (including

fax or e-mail).

Payment options when booking:

guaranteed reservation - 100% prepayment of the cost for the entire period of stay;

guaranteed reservation - 100% prepayment of one day, with subsequent payment at

arrival of the unpaid amount.

non-guaranteed reservation - possible only in case of reservation and check-in on the same day and before 18:00 of the current day. In this case, payment of the cost of living can

to be paid upon check-in at the hotel.

Free cancellation of the reservation or change of the date of settlement is possible no later than 14 (fourteen days) days before the date of the planned check-in, otherwise it is paid

a fine in the amount of the daily cost of the booked room.

In the event that the Guest with a guaranteed reservation did not use the accommodation service on the specified day of arrival and did not cancel (did not cancel) the reservation within 14

(fourteen) days before the expected day of arrival, a fine in the amount of the daily price of the booked room is charged. In this case, this reservation is transferred to

status Not guaranteed and voidable.

In the event that the Client (Guest) made a reservation at a reduced cost of services under the conditions of "Early booking of rooms" provided for in clause 10.2., then the cancellation

reservations are not allowed.

Early check-in or late check-out is possible only upon prior agreement with the Hotel administration and for an additional fee.

With a non-guaranteed (without advance payment) confirmed reservation, if the Guest does not specify the exact time of arrival, the reservation may be canceled at the discretion of the Administration

canceled at 18:00 local time on the check-in date. 9.2. Early room reservation is a reservation made by the Client (Guest) in advance (more than 30 days before the scheduled arrival date) with full prepayment for the entire

period of stay in rooms at a price lower than usual. The price of services and promotional offers under the terms of "Early booking of rooms" is determined by the Hotel administration

independently, information about which is posted on the website https://skolmo.ua/

10. Procedure for payment of services

10.1. Payment for the provision of services is charged in advance, in accordance with a single settlement time - 11 a.m. local time (check out time). In general

as a rule, the contract for the provision of services ends at 11 o'clock in the afternoon following the day of the visitor's arrival.

Guests arriving after 2:00 p.m. (check in time), regardless of the time of arrival, pay for the stay until 11:00 a.m. on the day following the day of the visitor's arrival at the rate of 100% of the daily fee, while check-out is carried out according to the general rule at 11 a.m. , which follows the day of arrival;

If it is necessary to extend the stay at the Hotel, the Visitor can contact the Administrator 2 hours before the estimated time. At the same time, the period of stay in the Hotel is extended if there are free places.

10.2. When placing children under 6 years old in the main sleeping place together with their parents, the payment for the accommodation of one child per one of the parents is not charged. When children are accommodated in an additional place, the usual surcharge for an additional place for a child is paid.

10.3 Payment for services at the Hotel is made in cash, by bank cards of the international payment system Visa, Mastercard or by non-cash payment by bank transfer.

11. Termination of stay of visitors in the Hotel. Refusal to settle

11.1. Guests terminate their stay at the Hotel at the end of the term of the contract between the visitor and the Hotel on the provision of services.

11.2. The guest has the right to terminate the contract for the provision of services at any time, subject to payment of the services actually provided and other costs. At the same time, the Guest is not returned

the cost of the hotel room booked by him for the period he did not use.

11.3. If the Guest repeatedly violates the internal rules of accommodation, which leads or may lead to material losses or creates inconvenience for the accommodation of others

Guests, the Hotel has the right to refuse accommodation or terminate the contract (evict). In this case, after deducting the amount covering material damages caused by the Guest and (or) fines and services provided under these rules, the remainder of the previously paid payment is returned to the Guest.

11.4. If the guest is absent from the room for more than a day (according to his estimated time), and it is impossible to determine his location or contact him, the hotel administration has the right to create a commission, make an inventory of the property in the room, and move things to the storage room.

11.5. The administrator has the right to refuse settlement in the following cases:

Guests have missing documents, documents are invalid or expired, there are suspicions that the documents are fake;

there is no payment for the room in the prescribed manner and in the required amount;

the Guest has an untidy, dirty appearance, he is in a drunken state,

behaves inappropriately, aggressively;

The guest refuses to comply with the internal rules of staying at the Hotel (reg

smoking, parking, etc.);

The guest is included in the list of unwanted visitors (stop - list);

in other cases provided by the legislation of Ukraine and common sense. In disputed cases, the issue is decided by the administration.

12. Liability of the Hotel and Guests

12.1. In case of non-fulfillment of contractual obligations related to the provision of services in whole or in part, the guilty party must compensate the other party for the damages incurred in connection with

this damages.

12.2. If the Hotel is unable to fulfill the terms of the contract with the Guest (except in cases of force majeure), the Hotel is obliged to accommodate the Guest in another room located in this Hotel, which is of equal or higher quality. Additional costs incurred in connection with this are covered by the Hotel.

12.3. The guest, upon discovering deficiencies in the provided service, inconsistency of the service, has the right to demand:

elimination of defects free of charge and within a specified period;

a corresponding reduction in the price for the provided service.

12.4. The hotel must take measures to eliminate the shortcomings of the provided service as soon as possible from the moment the Guest presents the corresponding request.

12.5. The Hotel is not responsible for deficiencies in the services provided, if it proves that they arose due to the fault of the Guest (visitors of the guest) or as a result of force majeure.

12.6. The Guest has the right to terminate the contract for the provision of services and, in accordance with the current legislation, to demand full compensation for damages, if the Hotel has not, within the established period, eliminated the deficiencies that make it impossible for the Guest to stay in the room. The money paid by the Guest for the services is returned on the day of termination of the contract or at another time, but no later than within 7 days from the day of presentation of the corresponding claim. 12.7. The Hotel is responsible for the safety of the Guest's belongings in the room provided for accommodation, except for valuables (money, jewelry, securities, electronics, etc.).

12.8. In case of loss or damage of an item, the Guest must immediately notify the Hotel. If, before the end of the stay, the visitor has not submitted his demands to

Hotel, it is believed that his belongings were not lost or damaged.

12.9. In case of discovery of forgotten items, the Hotel is obliged to immediately notify the owner of the items, if he is known. Forgotten things are stored in the Hotel for 6 months,

after which they are transferred to the relevant bodies of public authority or destroyed, as a result of which an act of the established form is drawn up.

12.10. The owners of such vehicles are responsible for keeping the vehicles parked on the territory in front of the Hotel.

12.11. In the event of significant material damage to the Hotel due to the fault or negligence of the Guests and/or their visitors, an act must be drawn up without fail

established pattern. In this case, in addition to compensation for damage, the visitor must reimburse the Hotel owners for the costs associated with the downtime of the room during repairs,

replacement of furniture, etc. cases (for example, when flooded with water).

13. Rights and obligations of Users of accommodation services at the Hotel

13.1. Users of accommodation services have the right to:

use accommodation services and additional services in order,

specified in this Public Offer and in the rules of accommodation in the Hotel, other documents of the Hotel;

to receive complete and reliable information about the hours of access to the territory of the Hotel, the cost of services provided on the territory of the Hotel;

contact the reception staff on issues of the quality of the temporary accommodation service, leave complaints, reviews and suggestions in the book of complaints and suggestions, which

is in the corner of the consumer.

13.2. Users of accommodation services are obliged to:

unconditionally comply with the terms and conditions of this Public Offer; respect the rights of other Hotel guests;

observe moral and ethical standards, refrain from using obscene language in public areas of the Hotel;

comply with the rules for staying at the Hotel, the rules for using the Hotel's infrastructure facilities, the rules for accessing them, which can be found at the reception;

protect the property of the Hotel;

observe the rules of fire safety and rational (economical) use

electrical appliances and Hotel equipment. 14. Rights and obligations of the Hotel

14.1. The hotel is obliged to:

provide paid services to the User in a timely, high-quality and complete manner;

to inform the User about the services provided on the territory of the Hotel and the form and procedure of their payment;

ensure full compliance of services provided with sanitary and epidemiological norms and rules;

to respond in a timely manner to the requests of Users related to the provision of temporary accommodation services, taking measures to eliminate breakdowns and accidents in the Hotel rooms in the shortest possible time (in the event that it is impossible to eliminate an accident or breakdown in the room, another number of the category no lower than the one that was provided agreed on the day of entry);

be responsible for the completeness and serviceability of the equipment in the rooms, as well as for the quality of the room's preparation for check-in;

The Hotel is not responsible for money, things and any other material values that were left in the room, lost on the territory of the Hotel, or lost for any reason.

14.2. The hotel is right:

enter the Hotel room for cleaning, changing of linen, check-up

systems of water supply, air conditioning or elimination of deficiencies in them

functioning, as well as in case of violation by the User of the provisions of this Public Policy

offers; in the event of an end (coincidence) agreed with the reception and 100% of the paid period

the User's stay at the Hotel and/or the User's absence at the temporary location

stay for more than 2 hours without payment, empty the room of personal belongings yourself

the User, while compiling a description of the property left by the User;

if the User violates generally accepted norms of behavior, invite

employees of internal affairs bodies to clarify the circumstances and establish the facts

such violations;

prematurely, without refund of funds paid by the User for temporary accommodation,

terminate the contract for the provision of temporary accommodation services,

with simultaneous forced eviction from the Hotel territory in case of:

– being in a state of strong alcoholic and/or narcotic and/or toxic intoxication or under the influence of psychotropic substances;

– smoking in the rooms, as well as on the territory of the Hotel and the complex, except for specially designated places for this purpose;

- without the approval of the reception desk and without proper permission documents for storing or bringing weapons, explosive and flammable, caustic, poisonous, narcotic substances and

other dangerous objects and substances;

– violation of the rules of public order;

– violation of the rules of accommodation in the Hotel;

– violation of the provisions of this Public Offer;

- systematic (2 or more) complaints of other Hotel guests about violation of their rights and

freedom

15. Force majeure